Privacy Policy

Elite Comforthub, Inc. and its subsidiaries (“Elite Comforthub,” “we,” “us,” or “our”) are dedicated to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our “Services”), as well as your rights and choices concerning your information.

We may update this Privacy Policy from time to time. When changes are made, we will update the date at the top of this policy and, where appropriate, provide additional notice. We encourage you to review this Privacy Policy periodically to stay informed about our practices and your options.

Information We Collect

1. Information You Provide

  • Account Information: When you create an account, we collect personal details such as your name, email address, mailing address, phone number, and password.
  • Profile Information: You may also provide additional information like your date of birth, gender, location, and preferred language.
  • Payment Information: For purchases, we collect payment details via third-party processors (e.g., Klarna). We do not store complete payment information.
  • Tax Information: We may collect tax-related details, such as social security numbers or VAT registration numbers, for compliance purposes.
  • Communication Records: We keep records of your communications with us, including emails, messages, and call logs.
  • User-Generated Content: This includes content you submit, such as product reviews, forum posts, survey responses, and uploaded images.

2. Information We Automatically Collect

  • Usage Data: We collect data on how you interact with our Services, including purchase history, IP address, browser type, device information, and access times.
  • Geolocation Data: We may collect geolocation information such as IP address and GPS data.
  • Cookies and Similar Technologies: We use cookies, web beacons, and local storage technologies to collect data about your usage of our Services.

3. Information from Third Parties

We may receive information from third-party services (e.g., if you link or sign in through Google or Facebook) or from partners (e.g., for marketing purposes).

How We Use Your Information

We use your personal information for the following purposes:

  • Providing and Improving Services: To operate, maintain, and enhance our Services, fulfill orders, process payments, and communicate with you.
  • Personalization: To tailor your experience and recommendations based on your preferences and interactions.
  • Security and Compliance: To detect, prevent, and address fraud, enforce our policies, and comply with legal obligations.
  • Marketing and Advertising: To send promotional communications and conduct interest-based advertising, with your consent where applicable.
  • Research and Development: To analyze usage trends and improve our Services and features.

Social Media

When you engage with our content through third-party social media platforms, plugins, or applications, we may gain access to certain social media account information (e.g., name, username, email address) based on your privacy settings and interactions. These platforms may also track your activities on our Services and use cookies or similar technologies for various purposes. Your interactions with social media features are governed by the privacy policies of the respective social media companies.

Our Security Measures

We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, and loss. This includes using encryption technology and industry-standard protocols for secure data transmission. We also recommend that you use strong passwords and log out of your account when using shared or public computers.

Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

Your Privacy Rights and Choices

1. Modify Your Account Information: You can view and update your account information by logging into your account. To request deletion of your account, please contact us. Note that deleting your account will result in loss of access.

2. Opt-Out of Marketing Communications: You can opt-out of receiving marketing messages by clicking the “unsubscribe” link in emails. It may take up to 48 hours to process your request. We will continue to send administrative and transactional messages.

3. Online Tracking Opt-Out: You may opt-out of targeted advertising and interest-based advertising by adjusting your settings or contacting us.

4. Opt-Out of Text Messages: You can opt-out of receiving text messages by following the unsubscribe instructions in the messages. We may still send you non-promotional emails.

5. Opt-Out of Mobile Push Notifications: You can deactivate push notifications by adjusting your device’s notification settings.

6. Personal Information Requests: Depending on your location, you may request access to, correction of, or deletion of your personal information. To make such requests, contact us at [email] or [phone number]. We may need to verify your identity before processing your request. If you are an authorized agent making a request on behalf of someone else, we will require written authorization.

7. Right to Complain: If you are dissatisfied with our response to your privacy request, you may file a complaint with us by contacting [email] or [phone number].

Notice on Financial Incentives

We offer coupons and discounts to enhance your experience. Participation in these programs is voluntary, and you may opt-in or opt-out at any time. The value of the consumer data collected is proportional to the benefits offered. For details, refer to the specific program terms or contact us at [email].

Cookie Policy

What Are Cookies & Similar Technologies?

  • Cookies: Text files stored on your device to enhance navigation, remember preferences, and track online activities.
  • Local Storage: Technologies like HTML5 that store data beyond the browser.
  • Web Beacons: Small tracking pixels used to verify content engagement.

How We Use Cookies

We and our partners use cookies to:

  • Record device and online activity information.
  • Analyze user interactions and improve our Services.
  • Customize advertisements based on browsing habits.

Cookie Types & Descriptions

  • Indispensable Cookies: Essential for site functionality, like navigating and securing transactions.
  • User Preferences Cookies: Remember your preferences and recently viewed items.
  • Analytics Cookies: Analyze user behavior to improve our Services. We use Google Analytics for this purpose. You can opt-out by installing the Google Analytics browser plug-in.
  • Ad Customization Cookies: Ensure ads are tailored to your interests.

You can control cookie settings through your browser or by opting out of specific cookies as described in our Cookie Policy. If you have questions, please contact us at support@elitecomforthub.co.uk.

Control Over Cookies

You have several options for managing and controlling cookies on our website. Here’s how you can manage your cookie preferences:

1. Cookie Consent and Settings

When you visit our Services, you may encounter cookie banners or consent tools that request your approval for non-essential cookies. You can provide or revoke your consent at any time by clicking on the “Cookie Settings” link located in the footer of our website. For detailed information on the cookies we use and your options to opt out, please visit the “Your Privacy Rights and Choices” section of our Privacy Policy.

2. Managing Cookies in Your Browser

Most web browsers allow you to delete or reject cookies. The methods for managing cookies vary by browser, but here are some general steps:

For more detailed information on cookies, including how to view and manage them, visit All About Cookies.

3. Managing Ad IDs on Mobile Devices

You can restrict the use of Ad IDs on your mobile device for interest-based advertising purposes through your device’s privacy settings. This varies by device and operating system, so refer to your device’s support documentation for guidance.

4. Using Privacy Plug-Ins or Browsers

Consider using privacy-focused browsers like Brave or installing browser extensions such as Privacy Badger, Ghostery, or uBlock Origin to block third-party cookies and trackers.

5. Advertising Industry Opt-Out Tools

You can opt out of interest-based advertising from various companies using the following tools:

Please note that you must opt out on each browser and device you use, as these settings are specific to individual devices and browsers.

6. Do Not Track (DNT)

Our website does not currently support Do Not Track (DNT) signals. DNT is a privacy preference that you can set in your web browser to indicate that you do not want your web activities tracked across websites.

Advertising Cookie Providers

We use various advertising services that may set cookies on your device. Here is how these providers use cookies and collect data:

  • Google (Advertising Services): We use Google’s platforms, including Product Listing Ads, AdWords, and Ad Serving, to personalize ads and analyze campaign performance. Google uses cookies and web beacons for these purposes. For more information, visit Google’s Privacy Policy and adjust your ad settings at Google Ad Settings.
  • Bing (Microsoft): Bing’s advertising services help us optimize ad campaigns and track conversion metrics. Learn more about Bing’s data practices at Microsoft Privacy Statement and adjust your ad preferences at Microsoft Ad Settings.
  • Pinterest: Pinterest’s web beacons help us deliver relevant ads and generate analytics. Review Pinterest’s privacy practices at Pinterest Privacy Policy and adjust your ad preferences at Pinterest Ad Settings.
  • Facebook: Facebook’s Pixel helps us serve personalized ads and gather anonymous metrics. Review Facebook’s privacy practices at Facebook Privacy Policy and manage your ad preferences on Facebook Ads Settings.
  • Webgains: Webgains uses cookies to manage affiliate advertising and track non-personal data. For details, see Webgains Privacy Policy.
  • Tradetracker: Tradetracker collects data to personalize ads and analyze engagement. For more information, visit Tradetracker Privacy Policy.
  • Other Third-Party Providers: Our website may also use cookies from third parties like Livechat, Safeopt, and Crisp to enhance functionality, collect analytics, and optimize user experience. The data collected by these cookies is governed by their respective privacy policies.

Contact Us

If you have any questions or concerns regarding our cookie practices or this policy, please contact us at:

Email: support@elitecomforthub.co.uk
Phone: +447728974607